How does the Mixpanel App for Zendesk match users between Mixpanel and Zendesk?

The Mixpanel App for Zendesk populates based on a match between the requestor’s email address and the “$email” people property set in your project. If you are seeing that a requestor is not populating, it is likely that the given email address does not exist on one of the people profiles within the Mixpanel project you are viewing.

For more information on the Mixpanel App for Zendesk, check out our article What is the Mixpanel App for Zendesk?